Account Manager

Overview:

BuildX is seeking a dedicated and customer-oriented Account Manager to join our growing team. The ideal candidate will have a strong background in account management and a passion for building and maintaining client relationships. As an Account Manager, you will be responsible for ensuring our clients’ satisfaction, driving engagement, and fostering long-term partnerships with contractors and homeowners.

Key Responsibilities:

• Client Relationship Management: Develop and maintain strong relationships with clients, serving as their primary point of contact. Understand their needs and objectives to provide tailored support.

• Customer Success: Ensure clients are effectively using our platform and services to achieve their goals. Provide training, guidance, and best practices to maximize value.

• Issue Resolution: Address and resolve client issues promptly and effectively, escalating when necessary. Ensure a high level of client satisfaction.

• Account Growth: Identify opportunities for upselling and cross-selling additional services to existing clients. Proactively suggest enhancements to improve client outcomes.

• Performance Monitoring: Track and analyze client performance metrics to identify trends, opportunities, and areas for improvement. Provide regular reports to clients on their account status and performance.

• Feedback Loop: Gather client feedback and work with internal teams to drive continuous improvement in our products and services.

• Contract Renewals: Manage contract renewals and negotiations, ensuring a seamless renewal process and maintaining client retention.

• Collaboration: Collaborate with sales, marketing, and product teams to ensure client needs are met and to support overall business objectives.

Skills and Qualifications:

• Experience: Minimum of 2-3 years of experience in account management, customer success, or a related field. Experience in the tech or construction industry is a plus.

• Customer-Centric: Strong customer service orientation with a passion for delivering exceptional client experiences.

• Communication Skills: Excellent verbal and written communication skills. Ability to convey complex information in a clear and concise manner.

• Problem-Solving: Strong problem-solving skills with the ability to think critically and strategically.

• Organizational Skills: Exceptional organizational and time management skills, with the ability to manage multiple accounts and priorities simultaneously.

• Analytical Skills: Ability to analyze data, draw insights, and make data-driven decisions.

• Technical Aptitude: Familiarity with CRM systems (e.g., Salesforce) and proficiency in using digital tools and platforms.

• Team Player: Ability to work collaboratively with cross-functional teams and contribute to a positive team environment.

Why Join Us:

At BuildX, you will be part of a passionate and innovative team dedicated to revolutionizing the construction industry. We offer a supportive and dynamic work environment where you can build meaningful relationships with clients and make a significant impact on their success. If you are a proactive, results-driven professional with a commitment to client satisfaction, we invite you to join our mission to empower builders and homeowners alike.

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BuildX is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.